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The
Saviors
Newfoundlanders
always vote for saviors. Maybe it’s our religious background.
Then the saviors turn around and
crucify us. That’s a rather strange irony, but it’s much in keeping with
the fact that nothing ever quite works out the way it’s supposed to in
this province.
I can’t quite describe the disdain I
feel for politicians.
If we’re in a mess, it’s politicians
who’ve gotten us here; if we’ve spent too much money, it’s the politicians
who’ve spent it; if Newfoundlanders are leaving this province, it’s
politicians who’ve made it impossible for them to stay; if we’re being
crucified, it’s politicians who are doing it.
The cycle has become so predictable.
It’s double speak at its best. Political parties change sides of the house
and as they’re passing each other in the crossover they pass along their
notes and their scripts. Today the Conservatives are decrying the mess
the Liberals have left them in. We’ll have cutbacks for four years
until the handouts start in preparation for the next election. The
Liberals are saying things aren’t that bad. In four years everything will
be hunky dory (according to the Conservatives), and the Liberals will be
saying how bad things are. We may or may not change governments at that time,
and the same notes will be passed along in the change over.
We started with the greatest savior of
all. Himself. Joseph R. To be fair though, I don’t think JR thought he
was god when he was elected; people gradually convinced him of it. Once
he came to the realization of his power and charisma, it was impossible to
dissuade him. That was the beginning of the cycle and the beginning of
the mess.
Frank knew he was god right away. He
dispensed miracles, and the mess got bigger. When he finally realized he
could make more money peddling influence than being peddled for it, he got
out of it. It wasn’t long at all.
Brian (what WAS it all about Alfie?)
tried to spring something on us. We’d have tomatoes and cucumbers coming
out of our ears. By the time Sprung had sprang, A. Brian was gone, basking
in the sun on the wonderful West Coast. Couldn’t get far enough away from
us could our Brian.
Tom? Pity he couldn't speak
English. He seemed like a nice chap. Very ordinary though. Not savior
material.
Clyde should have been sunk like his
namesake before he even got in port. Nflders used to ask: What’s the
difference between Clyde Wells and God? The answer (a clichéd one): God
doesn’t think he’s Clyde Wells. In trying to prove his genius and his
superiority to the rest of the country and especially to us Nflders, Clyde
made his mark on Canadian History by torpedoing the ship of compromise on Meech Lake. Clyde very
quickly got fed up with our lack of worship and went off seeking new
worshippers at his altar.
Then there was Brian. Brian Tobin.
The Tobinator. Clinging by his fingernails (like the poor Turbot) to all
things powerful. Captain Canada; Captain Newfoundland; our greatest
savior, destined to save the entire country. Was there ever a more
slippery politician? Was there ever a politician who could milk public
opinion and come down on the right side of more debates? Were there
ever more dirty jobs passed off to underlings? Was there ever a
more accomplished public figure who accomplished less? The great
unanswered question will always be: Just what do they have on Brian
Tobin? Heidi probably knows.
Now we have Danny Millions. You know,
one of the great questions physicists (at least high school teachers)
tease us with is: If a fly hits the windshield of a Greyhound bus, is
there a point where the fly is actually stopped? Because, of course, if
the fly is stopped at any point then so must be the bus. Well, Danny’s
turn around must have brought the whole province to a stand still. He’s
proven himself the master of double speak. But he dresses so well doesn’t
he? And he’s so well groomed. And he’s SOOOOO rich. He must be good for
the province because he’s made so much money. Save us Danny! Make us rich
like you! Walk across the Gulf on the water (or, better still, build
a tunnel) and convince Ottawa that
you’re not going there with your hand out, that you’re there to give THEM
money. Convert the bread and fishes to the Canadian dollar (well, maybe
not so great a miracle that).
“When will they ever learn? When will
they EV -ERRRRRRR learn.”
I suppose Newfoundland isn’t all that
different from other places in voting for saviors. Paul Martin is looking
less and less like a savior. Pity there’s only Stephen Harper. Dubbya?
Well, I’m afraid to get into that. The only real difference between us
and them other folks who need salvation is that we’ve got more to be saved
from and we’re therefore more desperate.
God bless us everyone!
Art (© April 20, 2004)
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Religion
I'm a Christian, existentialistic,
cynical agnostic. Figure that out.
I believe in good and evil. I believe
there is a force for good and a force for evil.
I believe there is a reason; I have no
idea what it is. I believe there is a pattern; I have no idea of its
shape.
I believe much of the harm (evil) that
has been done through the centuries has been done by organized religion.
I believe much of the good that has been done through the centuries has
been done by organized religion. Unfortunately, I think the balance is
with the former.
I cannot separate "the church" from
the people in the church and leading the church. I believe good people can
be found anywhere. I believe extremely evil people can be found in
the most sacred sanctuaries. They can be found there because we let
them live there.
"There is a presence that rolls
through all things..." (William Wordsworth) On our hikes
amongst the fjords of Gros Morne, overlooking the Bay of Islands from the
top of Marble Mountain, watching the satellites wend through the stars in
the clear skies of Berry Hill Campground, watching blackfish at play,
buzzing in irrelevant skidoos around icebergs in the great white wasteland
of Baffin Island, reveling in the terrifying horror of storms and nature
shrugging her shoulders, one has to know and learn something. There
can't be a man with "soul so dead..." as to be numb to all this.
How personal is this force, this
presence? Not at all I say. But in its being so impersonal comes the sense
of belonging to something so much larger, so far beyond comprehension,
that our insignificant belonging takes on a comforting importance and an
anxious waiting for communion.
What is our role in this? In the grand
scheme it isn't very much. In our own miniscule mole hill we must make
mountains. Our existence must build our essence. If you truly
believe this, if life is a building, then your purpose doesn't end until
you do. It's a constant and endless building. Mistakes, horrid
misjudgments, your 15 minutes of fame, are all a part of the process.
Accept them all; take responsibility for everything. You are
responsible, if to no other entity than the process itself. In accepting
responsibility, do not pass judgment on yourself. "I am what I am." (Learn
from Popeye!) Learn from everything. Like Thomas Moore, define that part of
yourself that is yourself. Make your life a defining and a honing.
Where your life ends is where you are and what you've accomplished. Don't
give up.
My views are a horrible
misrepresentation, perhaps misinterpretation, of Deitrich Bonhoeffer,
Teilhard de Chardin, Jean Paul Sartre, Andrew Greeley, and Yoda. Yoda is
probably the only one I understood, but one can never be sure about
simplexity.
To be continued ...
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The Little Skidoo that Couldn’t
Sigh!
I don’t
think it was haunted. It may not have been possessed.
But it sat
there, black as the devil, full of evil intent. This is all in retrospect
of course. We couldn’t possibly have known this when we first took proud
possession of our first snowmobile, a Skidoo
Grand Touring 600.
When
I first suggested to Carol that we go north for the year to teach, I don’t
think she really thought I was serious, even though I said: This is going
to happen. When I told her we had job offers at Quluaq School in Clyde
River, Baffin Island, she cried. Now she believed me.
The
planning for the move was intense. It involved a myriad of details:
preparing the house, ordering a year’s supply of food to be delivered on
the Arctic SeaLift, deciding what household effects and furnishings
we would take with us. The school board would look after shipping up to
5000 lbs to Clyde River for us.
This could include a snowmobile.
We didn’t own a snowmobile. Had never wanted to own a snowmobile, despite
living in a snowmobiler’s paradise.
We looked into the pros and cons of
bringing a snowmobile to Baffin Island. “It’s one of the few pleasures
you’ll have,” we were told. During the long days of spring and early
summer, you can visit some of the most spectacular fjords in Canada,
travel on the sea ice to just about anywhere you’d like to go, travel to
the icebergs, travel to the floe edge, see polar bears, walrus, caribou,
seal, all while bathed in bright sunlight and breathing crystal clear,
cold air. People live for the spring days on Baffin Island. American
hunters pay $25,000.00 for a polar bear license. The Inuit leave the
communities for extended periods to live in outport camps. Get a
snowmobile. You can sell it when you leave. You won’t lose much money,
if any, on the sale. All this we were told. We listened.
We did our
homework. I called Clyde River to see what most people in the community
drove. Skidoos we were told. The Northern Store is a Skidoo
dealer. They carry the parts. The Inuit are great mechanics, learning
to tear apart a skidoo at the same age southerners are learning to play
video games.
We
searched. We were offered good deals on all kinds of machines (because it
was early summer and had been a poor snow year the previous year), but we
settled on a lovely machine, a Skidoo Grand Touring 600, that had
been used as a demo, was fully warranted we were told, and had only 500
kilometers on it. It certainly looked like a nice machine, but what did I
know.
If you have
any problems, be sure you contact us, we were told. We’re one of the
oldest Skidoo dealers in the country, and Bombardier will treat
you/us well. The dealer, Dave Callahan in St. George’s, was pretty good
to us at this point, except that he ignored my repeated asking that the
skidoo be delivered crated (it was delivered “shrink wrapped,”) and that a
cover be included in the package (I eventually got the cover 16 months
later).
Our proud
new possession was duly picked up and sent off to Nunavut with the bed,
the TV, the stereo, bedding, clothes, our new skidoo helmets and jackets.
We knew this was going to be a tough year, but because we were campers and
hikers, because we loved the outdoors, skiing, scenery, we felt sure, come
the spring, we’d have a great experience in the great unknown land.
Snow
arrived in Clyde River on September 11th, never to go away.
The temperatures slowly and steadily dropped. The teenagers started
tearing up and down the roads with the first flake. Our skidoo hadn’t yet
arrived, but it did shortly after. I waited a while, until there was
enough snow so the sand wouldn’t grind down the skis, before I even
started the machine. Actually, I wasn’t even sure I knew how to
start the machine. Ah, I was so proud when I actually started it. But I
didn’t know how to get it to move. Where’s the clutch? I decided on a
subterfuge to see how the thing moved. I asked our next door neighbour to
take it for a little spin to make sure all was well.
And were
the neighbours impressed! In my research I hadn’t discovered that the
largest machine they bring into Clyde River is a 500 Touring model, fan
cooled. So what do I know from fan cooled. My 600 was the largest
machine in the community. I certainly didn’t want that. I didn’t want to
be ostentatious, to be seen as the rich southerner. It was all bad
enough. But people didn’t seem to hold it against me. They just all
wanted to buy my machine. I certainly wouldn’t have any trouble getting
rid of it in the spring. They pull some awfully large komatiks on Baffin,
filled with gear and people, and a 600 would be a blessing for someone.
There
wasn’t much skidooing in the fall. The days grew shorter. The ice formed
on the bay, and it wouldn’t be long before there was eight feet of ice
under the skidoos. I certainly wasn’t going to venture out on the ice
before there was at least that much.
I went on
one hunting trip, but I guess I’m not a hunter either. I was appalled at
the terrain they were driving the skidoos over. It reached a point where
I turned around. I didn’t want to wreck my brand new machine on my first
trip. We went to Cape Christian, an abandoned DEW Line base, about a half
hour drive from Clyde. For me, this was a spectacular trip. My wife and
I made the same trip the following week. She was equally excited about
the possibilities that spring skidooing would offer us.
We drove
the skidoo back and forth to school several times a day. Skidoos
were lined up outside the school like motorcycles are in southern schools.
Then I
started to have some problems. The temperatures were really getting low.
–30C was fairly common. At the lowest the temperatures settled in at a
steady –40C. The machine started acting strangely. Maybe it was just
rebellious at having been taken from the relatively warm temperatures of
the south. Whether or not it would start became totally unpredictable. I
used heaters. I exhausted my battery. I used muscle. Often I worked for
a day trying to get it started. Other times, when I thought there was no
possibility whatsoever of its being cooperative, it purred away at the
first pull (if you can call the sound of a skidoo “purring”).
When the
sun finally appeared in January, and the days rapidly got longer, and the
temperatures became a “civilized” –25C, we made our first trip on the
ice.
There was a
large iceberg trapped in the bay, about 18 kilometers from Clyde, and we
were going to be escorted by some friends out to the iceberg, then around
the point to come back to the community from the Cape Christian side.
The sea ice
was smooth this year, and covered with a light crusting of snow. There is
surprisingly little snow in the Eastern Arctic. It’s just too dry. But
these conditions made for easy and quick traveling. You had to be
cautious of the wind chill though. We had our helmets. We had our down
filled parkas. We had our Sorrel boots. We were dressed like the
northern equivalent of dude cowboys. Dude Inuit?
Ah, it
started off so well. Sigh! Whipping along the ice at about 40KPH, the
skidoo started to take its revenge.
The first
sign of trouble was a sudden loss of power. Then off we’d go again. Then
another loss of power. I found that if I eased off on the throttle I
could sometimes save it. Several times it just stopped altogether. But it
started up immediately, much to our relief. This happened continually for
the first part of the trip, but then the skidoo started humming along
perfectly.
When we got
home we figured that the glitch we had experienced had worked its way out
and that all was well. It had been a nice trip, the first of many to
come.
I shut down
the machine, covered it (with the cover I had had to purchase from Royal
Distributing), jacked up the rear, and said good night to it.
It would
never start again.
For the
following two days I tried repeatedly to start my nice Grand Touring
600, while those little fan cooled 500s buzzed all around me. I had
several LOUD backfires. The Inuit were impressed.
Then I
dragged the machine up to the Health Centre garage. (Now isn’t that
ironic.) I left it there for two days to dry out and thaw out.
The
mechanics at the Northern Store wouldn’t touch it. The warranty?
Useless! They had no equipment to test parts. They’d bring in one
part under warranty they told me. After that, nada.
My friendly
dealer in St. George’s? Well, you send us the parts and we’ll test them,
said the oldest skidoo dealership in the east. Have you ever shipped
anything to/from Baffin Island? This could take a while.
I had the
best mechanic in the community, the Inuit engineer at the Health Centre
look at the machine. There was no spark. That didn’t mean much to me,
but he checked out all the possibilities: spark plugs, wiring, kill
switches, ignition, and other stuff I didn’t understand. Nothing. Then
he decided he’d look at the stator plate. When he took the housing off,
it was filled with oil. He showed me the stator; it was coated/clogged
with oil. That’s the problem, he said.
So I talked
to people. The seal is gone most people said. The stator can be cleaned
and put back in, my dealer in St. George’s said. There’s nothing wrong
with the seal said the Clyde River mechanic. We can’t help you said the
manager of the Northern Store. We can’t help you said my dealer in St.
George’s. Contact the customer service rep in Western Newfoundland, I
said to our friend Nona in Pasadena. Done, she said. He’ll contact you
immediately. He didn’t. Sigh!
Will you
bring in a stator plate for me under warranty, I said to the Northern
Store. Yes, they said, but that’s it. Your only part. It will take two
weeks. Two weeks later they said, “It will take two weeks.” I contacted
St. George’s. Send me one Express Post. I’ll pay for it. It arrived in
about four days. We put it in. We put everything back together.
There’s no
spark.
Sigh!
And that
was the end of our skidooing. That was the end of the fjords, the end of
the icebergs, the end of the polar bears. It isn’t the end of the story.
In the
meantime, the stator arrived at the Northern Store. I took it. I kept it.
I gave the oily stator plate to the Northern Store. It was exactly the
same part I had purchased from St. George’s. To my memory (I had checked
part numbers), all three stator plates were exactly the same. The
mechanic, when replacing the plate checked the two parts in my presence.
They were the same.
Now we had
to get the #%$^#skidoo home. Several Inuks wanted to buy the machine
the way it was. They were convinced they could fix it. I was convinced
they couldn’t. I wouldn’t sell it to them. I could have, and run very
fast.
Now I had
to make arrangements to get it home. It would have to go out on the return
voyage of the sealift. I had to crate it. There is no wood on Baffin
Island. You can’t buy wood. I had to scrounge. I had to cut crates out
of the ice. I had to scrounge nails. I managed to create something that
was relatively rectangular, and that may hold together for the
remainder of the summer and early fall while waiting for the boat, if the
boat arrived, if someone remembered to put the skidoo on the boat. I had
little hope it would actually hold together for the trip. I thought I
would be very clever and put the skis on backwards making sure everything
was well braced so it wouldn’t slide around. It took me three days to
build the crate. It was June 6th. It was –6C. I got a sunburn
on the top of my bald head.
The plot is
still thickening.
Apart from
occasional worrying that the skidoo wouldn’t get on the boat, I pretty
much forgot about it until mid-September, when the boat was scheduled to
arrive in Clyde. I phone my friend Graham. Graham repaired my crate and
told me everything looked fine. I phoned Jukeepa, the principal. I phoned
everyone I knew to make sure they kept an eye on the machine and to make
sure it got on the boat. It didn’t. But there was another boat. It
did.
The second
boat took over a month to get Montreal. I spent $460.00 to pay for that
portion of the shipping. Then it had to get to Newfoundland. Clarke
Transport took care of that for me, for another $460.00. It arrived in
two weeks. To my surprise, the crate looked intact.
I opened
it. The skidoo cover was gone ($150.00). The skis had been removed and
placed under the skidoo. (Now how did that happen? Where did it happen?
Must have happened on the boat I guess. How did they ever manage to get
the crate back together. You should really see this crate.) The battery
was missing ($108.00 plus). Two belts were missing ($50.00) each. A few
little odds and ends I had in the storage compartment were missing. (Do
you know those little rubber thingies that attach the windshield cost over
a dollar each?)
I borrowed
a trailer. I brought the skidoo from hell to the skidoo dealer in Little
Rapids. They were good to me. The customer service rep in Western
Newfoundland was good to me (too little too late). They worked on the
skidoo for two weeks.
First:
They replaced the battery. Then: They discovered the electronics module
was defective. (Nah! They don’t go bad the St. George’s mechanic had told
me. We’ve never replaced one.) They got spark. (We have spark!!!
Yeah!!!). It started. But something was wrong. Back so square one.
Consult Bombardier. Check everything again. The stator plate was the
wrong one. Go figure! Replace the stator plate.
Finally!
All’s well.
Let’s go to
St. George’s said I to Carol. We went. We got our skidoo cover. They
gave us the money back for the stator plate. They were very good to us, at
this point. Much too little, much too late. We told them the story.
The seal must be gone they said! Oil can’t get in there unless the
seal is gone. But the mechanic in Little Rapids says he checked
it, put back pressure on it. It’s fine. No!
Can’t be. You’re going to have the same problem again.
I now have
the devil skidoo covered, jacked up, sitting in my back yard waiting for
our first trip of the season. We have our trail pass for the hundreds of
kilometers of groomed trails in the area. I’m afraid to use the skidoo.
It’s going to get me. I’ve been told it’s going to get me. I’ve been
told it’s fine. Sigh!
I think
I’ll burn it. It’s from hell. It will enjoy the heat.
Sigh!
Art (©
December 2001)
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_____________________
The "N" Word
It used simply to mean who and what you
were and where you were from.
It was a simple word
Now it’s terribly complicated.
Newfie.
I think it was Mary Walsh who said that
at its best it’s patronizing; at its worst it’s demeaning.
Newfoundlanders, perhaps because of our
religious background, perhaps because of subservience to merchants and
captains and clergy, believe everything that’s said of them and do what
they’re told to do. How long have we been told we’re lazy? How long have
we been told we survive because of handouts? How long have we been told
not to question God’s will? We were, essentially, a subservient race.
Quite the opposite is true of course.
Newfoundlanders have not survived in this climate, as fishermen, as
loggers, as miners, for 500 years because they’re lazy. They don’t go
begging for handouts. (They still don’t question God’s will.)
Newfoundland entered confederation as an
independent country and brought with it resources beyond imagination. We
brought the world’s greatest fishery; we brought (as we discovered later),
some of the world’s greatest oil fields; we brought endless expanses of
forest; we brought minerals; we brought the boundless energies and
enthusiasm of a people hoping that their generations of hard work would
finally be rewarded.
And we were rewarded with the "N" word.
All the ethic jokes and slurs that had in turn insulted the Irish, the
Polish, the Pakistanis, were now "Newfie" jokes. We, in our innocence and
willingness to get along, even told them ourselves. They were even
mistaken for Newfoundland humour to which they bore no resemblance
whatsoever. (Newfoundland humour is tongue in cheek; it’s yarns, it’s
priceless anecdotal accounts of hardship made self deprecating and full of
irony.)
So, a perfectly innocent word, "Newfie",
took on all the bitterness of intolerance, superiority, or again, at best,
patronization.
We feel the undeserved shame, most of it
heaped on us by our "countrymen", the upper Canadians with auto factories
and retail stores. Not fishermen, not loggers, not miners, sales people.
What has Newfoundland brought to this
country? Great forests that have been raped for Globe and Mail newsprint?
The world’s greatest hydro electric project that makes all its profits for
Quebec? One of the world’s greatest offshore oil developments that fills
the coffers of the federal government? What was once the world’s greatest
fishery that was traded off to foreign governments so that they would buy
Canadian reactors or Canadian rail cars or they could sell us submarines?
A province of 500 000 people contributing a great fishery, three of the
world’s great paper mills, hydro power, and oil. Statistically (and yes, I
know, the devil can quote statistics for her purposes) Newfoundlanders
contribute four times as much per person to the Canadian economy as
Quebecers and three times as much as upper Canadians. $10,000 per person.
That’s a fair contribution don’t you think? And yet we take HANDOUTS?
What’s the strongest word that comes to mind here? Everything was traded
off because Ontario and Quebec have more seats in parliament, because
they’re more important to Canada than Newfoundland. Because they may
separate.
Now our greatest industry is rapidly
becoming tourism. Our quaintness, our "hospitality" is becoming valuable.
Our clean air, our clean water, our "inexpensive" campgrounds in their
private, wooded spaces are becoming much sought after. Mainlanders in
their $100 000 motor homes are not completely happy yet, though. The
campgrounds don’t have all the hookups. They don’t have cable TV running
to all the sites; they don’t have hotspots for wireless broadband
connectivity for laptops. While in the one breath we’re complimented that
we’re not tourist traps, with the next breath we’re bemoaned because we
don’t have the "conveniences", the service, the restaurants, the craft
stores. (In recent trips to Rocky Harbour I can’t help comparing it to Bar
Harbour Maine. It soon will be.)
I have immense pride in this province
and in its people. Having grown up in a paper town many miles away from
the nearest fishing community, I can romanticize outport life more than
others and regret that I was not a part of it.
So how do I react when someone greets me
with, "Hey, you’re a Newfie"? When in the next breath they insist on
telling me the latest Newfie joke? I confess that my reaction may be
unfair to them. To me, the way they use the word "Newfie" brings with it
connotations of "stupid", "naïve", "gullible", "lazy", and "killers of
baby seals". Maybe they just mean I’m one of the "salt of the earth"
people, but not quite as realistic as I should be. My first reaction is
anger. I stay calm and politely say, "I’m a Newfoundlander." If they catch
the undertones they quickly apologize and we go from there. If they’re
socially inept, they smile and continue with their Newfie joke. At which
point I leave. If I can’t leave, I tell my "mainland" joke, you know the
one about how the Newfoundlander tells mainland cod from Newfoundland cod?
The mainland cod being the ones with the big mouths!
So, just like the other "N" word, the
only folks who have the right to use it now are those who own it. Buddy
Wasisname and the Other Fellas own it. That’s OK. All Newfoundlanders own it. It’s a
great word, but YOU can’t use it anymore, because of what you’ve done to
it. Maybe some day, with respect, with appreciation, with understanding of
how privileged you are to have us to teach you graciousness, hospitality,
humility, and of the great country we brought to this great country, we’ll
let you use it again.
Did you hear the one about the Newfie
they found at the bottom of the CN tower with a small green bird in each
hand?
Budgie jumping.
(I can tell that joke. YOU can’t! It’s a
different joke when I tell it.)
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It's the little things...
Wednesday Morning - 8:00 am
It's the little things in life that get you down. They
shouldn't, but they do.
Take the last few days, for example.
We have a Honda Odyssey, a car that I've never been
happy with. It's a noisy vehicle; the windows flute in a crosswind. (When
I told them that, a month after I bought the car, the service manager
shrugged his shoulders.) It's a
2002. There's rust INSIDE the van. All around the driver's seat (which
probably cost an extra couple of hundred dollars because it's leather and
full power), is rusting out. It looks horrible. Will Honda cover it under
warranty? No! Of course not. They only cover the outside. They'll cover
the inside up to 60 000 km. (I could understand if this were a mechanical
problem, but a two year old vehicle rusting INSIDE isn't covered by
warranty? Really?) The mag wheels, also at extra cost, have
little Honda logos that are falling off. Will Honda cover it? No! Of
course not. It's outside, but it's not a perforation. Just falling off.
Now there's a recall on the transmission. Honda has
known about this problem for quite some time apparently. Last month I
brought the van in for servicing and told them about transmission problems
I was having. They took it for a test run and said they could find no
problem. I told them they wouldn't because the problem usually
didn't appear until it had been running for about an hour.
So I got the recall notice.
I brought the car in for brake work (Wednesday) and to
have the transmission checked. (A $420.00 brake job on a two year old
car.) This would take all day so I asked for a
loaner. I had to sign a form agreeing to a $2500.00 deductible. I did,
after complaining about it.
Late that afternoon I called. "Sorry," they said,
"we meant to call you earlier, but it's been one of those days." The
transmission had to be replaced. "It's too late," they said, "to get you a
rental today. We'll get you one tomorrow. And we can't do the transmission until
Monday." (But I had the appointment for today, and the appointment
was made last week, and you knew you might have to replace the
transmission.)
Tomorrow.
"There are no rentals available in all of Corner Brook
and Deer Lake. Besides, Honda will only pay $40.00 a day for a rental; and
you'll have to pay the insurance. You hang in there," they said, "and
we'll get you a rental."
"May I try myself?"
"OK," they
said, "but remember the
limits."
I went online and found I could have just about any car
I wanted from just about any rental agency for less than $40.00 AND my
insurance would be covered by my GoldCard. I wonder just who they checked
with?
I called Honda. "Eric will call you right back," they
said.
Three hours later Eric called. "Sorry to be so late
getting back to you. It's been one of those days."
"Will you reimburse me if
I rent the car myself?"
"We have a car for you."
I just had to be there the next morning at 8:00 because
someone important wanted the loaner at that time. Is that a little much?
Make sure you get the loaner back by 8:00 am? "You'll have to transfer
your insurance," they said. "But the insurance doesn't open until 9:00,"
said I, feeling like a character in a sitcom. Ah! "We should have
told you yesterday, but it was just one of those days."
8:00 am. I was driven to the rental agency where I was
given a subcompact (some kind of Dodge) that is probably the most horrible
vehicle I've ever driven. The agency (Hertz) is charging the dealership
$39.95 plus taxes for this car. I had a full sized car lined up from
Avis for $32.00. Taxes included. Insurance included. Something going on
here?
Why can't I have my van instead of a rental? Is it in pieces?
"No," they
said, "but since we've determined there's a problem with it, we can't let
you have it because of liability problems." Now I kind of understand this.
I could have insisted I suppose and signed a stack of papers to drive my
own van. I pointed out that I had already told them there was a problem,
and that Honda KNEW there was a problem, and they let me drive away that
time. The service manager didn't comment on that.
So now Carol and I and Piqa are going to go to Gros
Morne to a little hike and to buy our season's pass. We're going in a
little blue coffin. If we don't make it back, then send this to Honda.
If we do, I think I'll write a little more about cars,
car dealers, and what both do to us.
I expect several more shoes will drop on Monday. I
expect I'll be told it's a reconditioned transmission. I expect I'll
be told the warranty will only last as long as the original warranty. (So
all Honda has to do is make sure it lasts 10 000 km. Not very comforting.)
It's been one of those weeks.
Appendix I: Monday, May 31st - The car was
supposed to be done today. It's 8:35 pm right now. Haven't heard from
Fairway Honda. Sigh!
Appendix II: Tuesday morning, 9:45 -
"Your car is ready. We need the rental back this
morning."
"I'm sorry! You can't have it. It's in use until
12:30."
"But you knew we only had the rental until Monday."
"Yes. But my car was supposed to ready Monday. I didn't
hear from you."
"Yes, but we have to get that car back this morning."
"I'm sorry. It's not possible. You should have phoned me
and let me know the van was going to be ready this morning. What was I
supposed to do, sit home and wait for your phone call?"
IF I had gotten the call yesterday, I would have been
there first thing this morning with the rental, paid my bill, and gotten
back home in time for Carol to use the van. I even would have been willing
to be there early and wait for the van. Instead, "Eric" was quite
indignant with me for not being able to deliver the rental car on his
demand. It's the first time I actually got a little testy with him. (All
through this I've been extremely polite and cooperative; it's not my
nature to be otherwise. Now I'm upset.)
This may not be the end. Stay tuned.
Tuesday, 11:00 pm - We picked up the car at about
1:00 pm. I was right. The warranty only extends to the original warranty,
another 10 000 km. Everything seems fine though.
TOP
I love people who read all the way to the end. :-)
(If you sign the guest book, and if you want to, use the
word "OK" somewhere in your comments so I'll know you finished your
homework.)